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User experience principles for proximity

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User experience principles for proximity

Can technology draw us closer to our physical environment? The rollout of ‘tap to pay’, the growth of beacons and embedded digital intelligence (IoT) challenges everyone, from automotive manufacturers to retailers, to consider the user experience of interacting with smart physical objects.

One of the design challenges at MEX/15, facilitated by Alex Guest, asked a team to investigate and define the principles of proximity interactions. The challenge was deliberately broad, but grounded in …

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Design Talk 2. UX for creators; Ed Rex of Jukedeck; photos as digital breadcrumbs

MEX Design Talk is the podcast for the MEX community, exploring emerging technologies, user behaviour and how to design better digital experiences.

On this edition

Theme: user experience for creators

Alex Guest and Marek Pawlowski discuss user experience for creators, starting with examples of creative apps, then digging …

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Announcing MEX Design Talk, the podcast about UX

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Announcing MEX Design Talk, the podcast about UX

I’m delighted to announce Design Talk, the podcast for the MEX community.

Co-hosted by Alex Guest and me, Marek Pawlowski, it’s a fortnightly audio programme exploring the intersection of emerging technologies, user behaviour and great digital experiences. In episode 1:

  • We discuss design implications of bringing digital intelligence to our physical surroundings.
  • An in-depth interview with Patrizia Bertini, Wipro Digital’s user research director and Lego Serious Play facilitator.
  • A …
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Design Talk 1. Intelligent surroundings; Patrizia Bertini; little faces, big screens

MEX Design Talk is the podcast for the MEX community, exploring emerging technologies, user behaviour and how to design better digital experiences.

On this edition

Theme: intelligent surroundings

Alex Guest and Marek Pawlowski discuss how user experience c…

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Speakers & themes for MEX/16

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Speakers & themes for MEX/16

17th – 18th March, London

The programme for MEX/16 examines a future four years from now and asks:

What are the new strategies and design methods to translate customer insight into next generation digital experiences?

The question transcends product categories, from smartphones to wearables, and industry verticals, from device manufacturers to design agencies. It is set in a future we know is coming: where digital industry must concern itself with artificial intelligence, multi-sensory int…

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Thoughts on the UK’s Digital Strategy

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Thoughts on the UK’s Digital Strategy

Ed Vaizey, the UK’s digital economy minister, has asked for input on the government’s digital strategy by 19th January 2016. Following a dinner discussion in London with various interested parties, convened by Nico Macdonald under the auspices of ‘BIG POTATOES: The London Manifesto for Innovation’, I’m contributing the following thoughts and 7 recommendations. Please note that while the impetus was UK-centric, the gathering’s outlook was rather broader and may also interest those in the int…

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Imagining the antiquity of the present

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Imagining the antiquity of the present

Have you been to your bank recently?

It’s a lovely phrase that. Between the words you can almost smell the musty, well trodden carpet and faux wood panelled interior of little high street bank branches up and down the country.

Enjoy it while you can, for much that it implies is fading away.

‘Your bank’ suggests a permanent and monogamous relationship. What an alien concept that will be to new customers growing up in a world where monetary instruments exist solely in the virtual sph…

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Living with a Huawei Watch

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Living with a Huawei Watch

I don’t enjoy wearing a watch these days. My own – a heavy, analogue thing made of steel and sapphire glass – spends most of its time on my bedside table, gathering dust. It has the occasional outing when I remember I like the look of it peaking from a shirt cuff or so I can glance at tide times when I’m on the water and am unwilling to carry a fragile smartphone in the boat.

I am, therefore, an unlikely candidate to appreciate a smartwatch. However, I was eager to try the latest genera…

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UX of the Year 2015

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UX of the Year 2015

As 2015 draws to a close, I’ve chosen 5 of the most enduring memories I’ll take with me from another year of MEX research. Some are new and digital, others old and analogue; all have shaped the way I think about customer experience for our event programmes, client engagements and publishing.

Expanding the interaction canvas to multiple touchpoints
By TOPP

The notion of devices as individual UI silos is being replaced by interactions which unfold seamlessly across multiple touchpoin…

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Hiring, growth and the long-term cycle of user-centred design skills

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Hiring, growth and the long-term cycle of user-centred design skills

About once a day I receive an email from a contact, usually the head of UX at a larger company or the founder of a design agency, and it goes a little like this:

“Hi, it’s X. I’m struggling to hire someone who can ‘…insert various user-centred design skills here…’ Do you know anyone who can start in the next 2 weeks?”

I try to help where I can and am glad when I can make good matches. It is especially gratifying when it allows those early in their careers to grow into new…

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