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Design Talk 16. The value of nurturing tangential inspiration

Many of us are now in the ideas business and, of course, those ideas have to come from somewhere. Sometimes they’re iterative and result from the day-to-day work we’re already doing. Sometimes they spin off from specific client projects. But what about those transformative, tangential ideas which seem to come out of nowhere and surprise us with their potency and unexpected ability to solve difficult digital experience challenges?  This episode is all about those random insights, where they co…

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User story: the selfie and the daisies

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User story: the selfie and the daisies

It was her stillness which caught my attention. She sat on the grass with an almost statue-like absence of motion. Slowly she raised an expensive, complicated digital camera until it was positioned in front of her face, the colour display angled towards her. She was staring not just at the lens but at the mirrored image of herself on the digital screen.

She’d taken daisies from the lawn and woven them into her dark hair, studding it with little bursts of white. She looked into the camera, …

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Design principles for creating trust in digital UX

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Design principles for creating trust in digital UX

Transposing the intangible and very human notion of trust into the rigid world of digital products presents an especially difficult challenge for experience designers.  In an environment constructed of absolute building blocks – 1s and 0s – how might we reflect the subtle sliding scale most humans apply to the concept of trust in the physical world?

 

Rich Clayton facilitated a design challenge at MEX/14 to explore this question and produce a set of principles guiding the industry’s appro…

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Welcoming Tribal Worldwide as a MEX/16 patron

I’m delighted to welcome a new MEX/16 patron, Tribal Worldwide, as a supporter of our event on 12th/13th October in London.

Jonathan Lovatt-Young, Tribal’s Head of Service and Experience Design, will also give a talk at MEX/16 on strategies for managing user interruptions.

The notion of how we understand, respect and interact with users’ attention spans is fundamental to the future of digital experience design. Under the working title ‘Is time the new enemy?’, Jonathan’s talk draws …

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User experience principles for robots & IoT

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User experience principles for robots & IoT

As connected objects and machines gain autonomous movement, the designers crafting these experiences must consider the implications of their work.  Once a digital entity is able to take action outside the virtual sphere and capable of affecting the physical world, will new design techniques be required?  The consequences of a misplaced icon in an app may range from aesthetic displeasure to poor conversion rates, but the consequences of a robot or connected car behaving in an unexpected way ar…

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User story: flip phones, retirees and Blackberry Passports

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User story: flip phones, retirees and Blackberry Passports

They joined the train at Cambridge, the halfway point on the line from Kings Lynn in Norfolk to Kings Cross in London. Two ladies, about 60 years old, dropping wearily into their seats with the air of relief worn by those who feel they ‘just made’ their train.

Still catching their breath, they began a detailed analysis of what had transpired at the station.

“I’d got there half an hour before. I always worry,” said one.

“Oh, me too, I don’t know how we missed each other!”

It seems …

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User experience principles for proximity

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User experience principles for proximity

Can technology draw us closer to our physical environment? The rollout of ‘tap to pay’, the growth of beacons and embedded digital intelligence (IoT) challenges everyone, from automotive manufacturers to retailers, to consider the user experience of interacting with smart physical objects.

One of the design challenges at MEX/15, facilitated by Alex Guest, asked a team to investigate and define the principles of proximity interactions. The challenge was deliberately broad, but grounded in …

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Announcing MEX Design Talk, the podcast about UX

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Announcing MEX Design Talk, the podcast about UX

I’m delighted to announce Design Talk, the podcast for the MEX community.

Co-hosted by Alex Guest and me, Marek Pawlowski, it’s a fortnightly audio programme exploring the intersection of emerging technologies, user behaviour and great digital experiences. In episode 1:

  • We discuss design implications of bringing digital intelligence to our physical surroundings.
  • An in-depth interview with Patrizia Bertini, Wipro Digital’s user research director and Lego Serious Play facilitator.
  • A …
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Speakers & themes for MEX/16

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Speakers & themes for MEX/16

12th – 13th October, London

The programme for MEX/16 examines a future four years from now and asks:

What are the new strategies and design methods to translate customer insight into next generation digital experiences?

The question transcends product categories, from smartphones to wearables, and industry verticals, from device manufacturers to design agencies. It is set in a future we know is coming: where digital industry must concern itself with artificial intelligence, multi-sensory i…

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