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Principles for establishing digital tone of voice in automotive UX

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Principles for establishing digital tone of voice in automotive UX

If you imagine every button and touchscreen gesture contributes to an ongoing digital conversation between user and product, what is your brand’s tone of voice? Moreover, who is responsible for crafting this nuanced sound in your organisation and how wide is their remit?

A recent working session with Joe Simpson and Sam Livingstone of Car Design Research (both alumni speakers of our MEX event) highlighted the importance of addressing this question in the automotive industry. There are seve…

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Simplifying the flow of creativity in iOS

“For those, like me at times, who want more tools or are used to tools available in desktop software, iOS now enables easy access to the editing functionality of third party apps…What is particularly striking here is that the app functionality appears to load directly in the Photos app.”

Continuing our series on pivoting between modes of consumption and creativity, Alex Guest has blogged a walk-through example, with screenshots, of how the structure of iOS enables a built-in app …

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Mozilla’s Webmaker seeks to turn consumers into creators

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Mozilla’s Webmaker seeks to turn consumers into creators

With our ongoing series about improving the user experience of pivoting between consuming and creating digital content, I was intrigued by Mozilla’s launch of Webmaker, an Android app designed to simplify the process of creating and sharing web pages, particularly for individuals whose only internet connection comes through a smartphone. It is designed for users taking their very first steps as digital creators, an area we’ve talked about as being particularly underserved in our previous ess…

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Inspiring new forms of creative expression through mobile devices

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Inspiring new forms of creative expression through mobile devices

As part of our ongoing series about improving user experience in that crucial moment when transitioning between a mode of consumption and a mode of creativity, we made separate investigations into both ‘Consume’ and ‘Create’ as distinct themes. This article focuses on the creativity behaviours, but for background there’s also the original essay entitled ‘How can UX improvements encourage users to pivot from consuming to creating?‘ and a piece on consumption behaviours entitled ‘Design princi…

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Design principles for restoring focus to digital consumption

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Design principles for restoring focus to digital consumption

Our collaborative exploration of user experience at the intersection of consumption and creativity (described in this essay by Alex Guest and Marek Pawlowski) has deep roots. User behaviours associated with modes of both consumption and creativity have been separately explored, including a creative session at MEX in London during March 2014. Alex Guest facilitated a team of 10 MEX participants over 2 days, seeking design principles which would restore focus to digital consumption.

Their …

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How can UX improvements encourage users to pivot from consuming to creating?

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How can UX improvements encourage users to pivot from consuming to creating?

By Alex Guest and Marek Pawlowski

This essay is the first in a series on the intersection between digital consumption and creativity by Alex Guest and Marek Pawlowski. To follow the forthcoming stream of articles, UI concepts and examples, track #uxintersection on Twitter, bookmark the ‘Intersection‘ category at mobileuserexperience.com or sign-up for the weekly email newsletter. More importantly, this is an invitation for you to get involved in the discussion – we’d love to hear your feed…

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User story: sisters, airports & bear phones

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User story: sisters, airports & bear phones

Whatever they were doing, it was causing a lot of excitement. The younger sister launched herself forward from one of the long metal bench seats lining the airport waiting area. Her phone, an iPhone 4S, was held in front of her face like a viewfinder. She bounded across the five foot gap to where her older sister sat on the opposite bench, both hands gripped tightly around her chunky blue plastic phone case, shaped like a teddy bear, complete with protruding ears.

The older girl also h…

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User story: Hello Grandma!

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User story: Hello Grandma!

The waterside has a magnetic draw. It pulls people down to the quay: young and old, tourists and locals alike. By 7am on a warm Saturday morning in July you will already encounter a diverse cast of characters. There are the dog walkers, of course, offering a quick ‘good morning’, and children on holiday, eager to try their hand at crabbing before breakfast and shrieking with a mixture of terror and delight as they pull clawed sea monsters from the shallow water.

They are joined by retir…

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Video: Louisa Heinrich’s #mexsession discusses the etiquette of robot UX

As digital machines gain greater autonomy, Louisa Heinrich (@customdeluxe | louisaheinrich.com) talks about our expectations of this coming generation of entities which will bridge the physical and digital worlds, blurring the definitions of ‘robot’, ‘drone’ and ‘appliance’. Louisa goes on to discuss how our interaction expectations are formed and how we might avoid the looming ‘domestic wars’, when contextually aware machines countermand each others’ instructions as they seek to fulfill thei…

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User story: the shattered image

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User story: the shattered image

“Oh yeah, that went a long time ago,” the dad said when I asked him about the spider’s web of cracks spreading out from the corner of the iPad’s screen. He seemed resigned to the fate of the expensive tablet, as if its demise had been inevitable in the family environment.

His daughter, holding the iPad in both hands seemed unfazed by the weird patterns and reflections caused by the shattered glass. She carried on jabbing at the screen with alternating finger tips on each hand, playing a …

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