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4 UX inspirations and our process for discovering them

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4 UX inspirations and our process for discovering them

What do ZTE, fabric, network performance and Apple’s 3rd party software integrations have in common?

These are just a few of the subjects we’ve been exploring as part of an internal MEX project called ‘Friday inspirations’, initiated by Alex Guest in May 2016.

The project developed from our move to Basecamp for collaboration between MEX team members. Basecamp 3 includes a feature called ‘Check-ins’: recurring questions sent out automatically at a particular time. In this case, it wa…

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Summary from MEX/16: new skills for a changing world of experience design

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Summary from MEX/16: new skills for a changing world of experience design

This much was clear from MEX/16: we must prepare for a future quite different from today’s world of smartphone primacy.

Emerging technologies such as virtual reality, artificial intelligence and multi-sensory interfaces are changing the skills required for good user-centred design. The impact will be felt throughout, from organisational strategy to the crafts of interaction design and user research.

Although the agenda for the 16th international MEX in London had been designed in advanc…

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Experiential clues in emerging technology

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Experiential clues in emerging technology

This is part of a series of provocations to fuel discussions at the MEX/16 conference.  Follow @mexfeed for more, join the debate at #mexdesign16 or by posting your comment below.

And you are?

You can do much more when you can verify who a person really is. Users’ most important digital experiences have always been prefixed by the process of verification: logging in to apps, accessing financial services, buying goods. The requirement for a username and password defines these interaction…

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Industrial rhythm, migration, nostalgia: the societal fabric enveloping UX

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Industrial rhythm, migration, nostalgia: the societal fabric enveloping UX

This is part of a series of provocations to fuel discussions at the MEX/16 conference.  Follow @mexfeed for more, join the debate at #mexdesign16 or by posting your comment below.

When we get it right, individual user needs are interpreted in the context of societal fabric.

Every individual exists to some degree in civilised structures, which inform their behaviour, aspirations and the willingness to try new things. Those structures evolve slowly, beginning as a flicker of movement with…

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User research. What next?

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User research. What next?

This is part of a series of provocations to fuel discussions at the MEX/16 conference.  Follow @mexfeed for more, join the debate at #mexdesign16 or by posting your comment below.

Everything we do starts with users. At least, it should.

The efficacy of design is determined by our understanding of behaviour.

I have no patience for circular debates over semantics, but whichever moniker you choose to apply to this practice – be it UX, CX, service design or any other guise of your choosi…

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Spectacles as a gateway to novel visual conversations

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Spectacles as a gateway to novel visual conversations

Who would pay $130 to adorn their face with plastic spectacles of questionable aesthetic merit, capable of recording a mere ten second burst of video? You could be forgiven for dismissing Snap’s Spectacles as a symptom of an over-funded and over-hyped start-up culture.

However, they possess a characteristic which merits further investigation: charm.

Since news of Spectacles surfaced there has been a natural tendency to compare them with Google Glass. They…

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Intro to user research in 4 videos: better interviews to generative techniques

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Intro to user research in 4 videos: better interviews to generative techniques

Rory Southworth’s video series of 4 ‘lightening’ sessions on user research starts with the basics of how user insights drive better design decisions and goes on to explain a range of techniques for delving deeper into user motivations.

Each of the 4 sessions is supported by case study examples of user research applied in context and a selection of the frameworks Rory has found useful in his work.

Read more about Rory Southworth on his LinkedIn profile.  The sessions were recorded at MEX…

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Designing mobile devices at the intersection of creativity & consumption

The stories behind why novel product categories are introduced are often more important than the first product in the new line-up.  In the 20 years I’ve been writing about technology, I’ve seen plenty of good new products arrive, only to disappear – unsupported – after just 1 or 2 release cycles.  Nokia’s Lumia 2520 and Windows RT, anyone?

Reading between the lines of Lenovo’s September 2016 Yoga Book launch, however, there is an i…

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Experimenting with audio in digital experience design

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Experimenting with audio in digital experience design

This is the story of a MEX experiment in audio design, where we blindfolded 100 conference participants and played them three original compositions – each a minute in length – by Peter ‘pdx’ Drescher.

Participants were allowed to briefly remove their blindfolds between each composition to write or sketch their instant reaction.

It was part of a larger (and ongoing) effort – MEX Pathway #9 – to encourage digital designers to strive beyond purely visual interactions and tap into additiona…

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User story: the selfie and the daisies

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User story: the selfie and the daisies

It was her stillness which caught my attention. She sat on the grass with an almost statue-like absence of motion. Slowly she raised an expensive, complicated digital camera until it was positioned in front of her face, the colour display angled towards her. She was staring not just at the lens but at the mirrored image of herself on the digital screen.

She’d taken daisies from the lawn and woven them into her dark hair, studding it with little bursts of white. She looked into the camera, …

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