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Announcing MEX Design Talk, the podcast about UX

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Announcing MEX Design Talk, the podcast about UX

I’m delighted to announce Design Talk, the podcast for the MEX community.

Co-hosted by Alex Guest and me, Marek Pawlowski, it’s a fortnightly audio programme exploring the intersection of emerging technologies, user behaviour and great digital experiences. In episode 1:

  • We discuss design implications of bringing digital intelligence to our physical surroundings.
  • An in-depth interview with Patrizia Bertini, Wipro Digital’s user research director and Lego Serious Play facilitator.
  • A …
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Thoughts on the UK’s Digital Strategy

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Thoughts on the UK’s Digital Strategy

Ed Vaizey, the UK’s digital economy minister, has asked for input on the government’s digital strategy by 19th January 2016. Following a dinner discussion in London with various interested parties, convened by Nico Macdonald under the auspices of ‘BIG POTATOES: The London Manifesto for Innovation’, I’m contributing the following thoughts and 7 recommendations. Please note that while the impetus was UK-centric, the gathering’s outlook was rather broader and may also interest those in the int…

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Imagining the antiquity of the present

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Imagining the antiquity of the present

Have you been to your bank recently?

It’s a lovely phrase that. Between the words you can almost smell the musty, well trodden carpet and faux wood panelled interior of little high street bank branches up and down the country.

Enjoy it while you can, for much that it implies is fading away.

‘Your bank’ suggests a permanent and monogamous relationship. What an alien concept that will be to new customers growing up in a world where monetary instruments exist solely in the virtual sph…

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Living with a Huawei Watch

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Living with a Huawei Watch

I don’t enjoy wearing a watch these days. My own – a heavy, analogue thing made of steel and sapphire glass – spends most of its time on my bedside table, gathering dust. It has the occasional outing when I remember I like the look of it peaking from a shirt cuff or so I can glance at tide times when I’m on the water and am unwilling to carry a fragile smartphone in the boat.

I am, therefore, an unlikely candidate to appreciate a smartwatch. However, I was eager to try the latest genera…

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UX of the Year 2015

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UX of the Year 2015

As 2015 draws to a close, I’ve chosen 5 of the most enduring memories I’ll take with me from another year of MEX research. Some are new and digital, others old and analogue; all have shaped the way I think about customer experience for our event programmes, client engagements and publishing.

Expanding the interaction canvas to multiple touchpoints
By TOPP

The notion of devices as individual UI silos is being replaced by interactions which unfold seamlessly across multiple touchpoin…

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Hiring, growth and the long-term cycle of user-centred design skills

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Hiring, growth and the long-term cycle of user-centred design skills

About once a day I receive an email from a contact, usually the head of UX at a larger company or the founder of a design agency, and it goes a little like this:

“Hi, it’s X. I’m struggling to hire someone who can ‘…insert various user-centred design skills here…’ Do you know anyone who can start in the next 2 weeks?”

I try to help where I can and am glad when I can make good matches. It is especially gratifying when it allows those early in their careers to grow into new…

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Big numbers & a feeling about connectivity

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Big numbers & a feeling about connectivity

Analyst reports are curious creatures. The utility of most, at least in the traditional sense, is constrained by their need to assess tomorrow’s unknowns through a frame of reference anchored in today’s industries. After all, it is clients wishing to defend successful businesses who tend to have the money to buy these things.

One from Gartner caught my eye recently. It tells us there will be 6.4 billion ‘connected things’ in use next year, rising to 20.8 billion by 2020. These are big numb…

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Making a case for the seductive promise of zero UI

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Making a case for the seductive promise of zero UI

Glacial is the only word for it. I pressed one of the blue buttons and waited. Somewhere in the mechanical heart of this relic I imagined cogs whirring and a rusted belt chain creaking into action. At length, something happened on the dot matrix-style LCD. Numbers appeared, which bore little or no resemblance to the transaction I was trying to execute, but according to the lengthy printed instructions, were the first of several steps required to pay this company for their service.

Some…

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Acquisitions & long-term growth strategies for design agencies

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Acquisitions & long-term growth strategies for design agencies

User-centred design is becoming a magnet for capital investment. Traditional consulting firms are acquiring design agencies as strategic assets, venture capital firms are appointing partners with design backgrounds and big brands are acqui-hiring design teams to expedite their own digital ambitions.

This new importance attached to user experience has implications for all in the MEX community, whether you own an agency or you’re leading an in-house digital team at a big brand.

Louisa He…

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Principles for establishing digital tone of voice in automotive UX

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Principles for establishing digital tone of voice in automotive UX

If you imagine every button and touchscreen gesture contributes to an ongoing digital conversation between user and product, what is your brand’s tone of voice? Moreover, who is responsible for crafting this nuanced sound in your organisation and how wide is their remit?

A recent working session with Joe Simpson and Sam Livingstone of Car Design Research (both alumni speakers of our MEX event) highlighted the importance of addressing this question in the automotive industry. There are seve…

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