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New digital opportunities in the macro view

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New digital opportunities in the macro view

In tech, it is always tempting to focus on the micro, but we forget the influence of the macro at our peril.  For instance, while countless words continue to be written on reassuringly easy subjects like iOS versus Android, less time is dedicated to understanding which innovations have the potential to alter long-term behaviour and categories of spending.

This led me to choose the chart above for my Friday inspiration, showing how Americans have been spending their money for the last 75 ye…

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Life beneath the hovering eye

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Life beneath the hovering eye

My dog noticed it first. His ears rose to the deep buzzing sound just audible above the coastal breeze. He looked up at me with his most inquisitive frown. It grew louder as we walked on, sounding like the hum of a city power generator or a swarm of bees. However, we were on a coastal walking path far from the urban world and bees seemed unlikely in the depths of winter.

I scanned the trail in front of us, disconcerted, but the dog was now looking upwards. A drone hovered above, its f…

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Most popular design podcasts of 2016

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Most popular design podcasts of 2016

When Alex, Patrizia and I launched the MEX podcast in February 2016, we begun with a notion: an ongoing conversation with our diverse community about how to design better digital experiences.  However, we could not have anticipated it would lead to such a wealth of interesting guests, themes and explorations.

In 11 months we have:

  1. Published 25 episodes and over 27 hours of design discussion to listeners in 66 countries
  2. Interviewed 18 pioneering design thinkers with a broad range of…
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Design Talk 25. UX Review 2016

Patrizia Bertini, Alex Guest and Marek Pawlowski pick their most memorable digital – and non-digital – user experiences from 2016.  With examples ranging from virtual reality and conversational interfaces to home baking and biodegradable thank you cards, the MEX team try to unpack what makes for an extraordinary UX.  The conversation turns to the year ahead and the hosts’ hopes for skills and technologies to improve digital design in 2017.  Patrizia leaves listeners with a challenge: to send …

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Principles for natively neighbourly multi-touchpoint experience design

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Principles for natively neighbourly multi-touchpoint experience design

If you listen to tech podcasts, you’ll likely already be familiar with curse of the keyword.  When a presenter says ‘Ok Google’ or ‘Hey Siri’ on their podcast, thousands of listeners’ devices all over the world automatically initiate a search.  It has been especially prevalent in 2016, as frequent updates to Google, Apple and Amazon’s voice assistants have provided commentators with plenty of opportunities to talk about these products.

I recently experienced the perfect storm when a podcas…

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Most popular user experience articles of 2016

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Most popular user experience articles of 2016

One thing became clear from compiling these rankings of the most popular content on mobileuserexperience.com: digital experience design encompasses an ever broader constituency, from pioneers of artificial intelligence and virtual reality to those at the forefront of new user research techniques.  Of course, we expect these patterns to inform the direction of the MEX initiative – from our conferences to consulting – in 2017, along with a few little surprises we’re working on.

Top 11 by uniqu…
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User story: ’twas the night before Christmas

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User story: ’twas the night before Christmas

‘Twas the night before Christmas and all throughout the house not a creature was stirring, not even a…

Well, it’s a lovely thought but times, it seems, have changed.  In fact, it was actually a few nights before Christmas, we were at a friend’s party and the house was echoing to the sound of ‘Ok Google’.

With the various children, dogs and puppies of the attending families now quietly in their beds, the soundscape changed from the timeless, excited squeals of youthful chaos to the dig…

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Design Talk 24. Mat Hunter, Managing Director, The Central Research Laboratory; manufacturing renaissance

Mat Hunter, Managing Director of the Central Research Laboratory, talked to Marek Pawlowski, founder of MEX, about the manufacturing heritage of CRL’s unique startup acceleration facility and his plans for a design-led hardware renaissance in the UK. The CRL resides in the Shipping Building on the old EMI site, where the evocative slogan ‘His Master’s Voice’ is emblazoned in huge letters across the exterior, recalling the history of a location closely associated with British industry and crea…

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Design Talk 23. Rob Graham, Global Head of UX, AstraZeneca live at MEX/16

The healthcare and pharmaceutical industries are increasing their investment in digital experience design at a key moment in their wider transformation. With experimental new business models such as payment based on patient outcomes rather than product volumes, digital services are being trialed for both patient health tracking and as a form of direct treatment. Rob Graham, Global Head of UX at the pharmaceutical giant AstraZeneca, and someone who has led user experience departments in large …

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User story: snap snap snap

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User story: snap snap snap

Wall Street was already hustling and bustling at 7:30am on the Monday before Thanksgiving. However, amid the desk workers jostling their way into the skyscrapers, a few tourists posed for their photos in front of the New York Stock Exchange. Behind them, positioned between three American flags and beneath six towering Corinthian columns, a lurid yellow banner proclaimed incongruously: ‘NYSE: Add us on Snapchat’.

The juxtapositioning of classical architecture and transient, garish advertisi…

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