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Defining user experience in the cold light of day

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Defining user experience in the cold light of day

I went into the kitchen to grab something from the fridge. It was late evening and I made my way through the darkness. Then I opened the fridge door and released the light.

I wondered, at that moment, when it was that the light got into the fridge. Which was the very first fridge to provide automatic illumination? So I did a little noodling on the internet, and came up with nothing, except that Frigidaire seemed to be a major innovator in household electrical goods throughout the 1950s…

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Sennep’s playful exploration of digital design materials

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Sennep’s playful exploration of digital design materials

Part of a new MEX series highlighting compelling case studies which catch our eye.  Follow @mexfeed or by signing-up for the weekly email newsletter.

Seeds is where design agency Sennep experiments with digital materials, from animated typography to playful exercises in motion graphics.  They’re beautiful and engaging, as well as providing insight into the creative team’s thinking.

Each Seed is available for publication exploration. In some, there is a direct and obvious link with subse…

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User story: flowering future forward

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User story: flowering future forward

There’s always a first warm day in March, when winter’s low skies open into the blue promise of spring. It rarely lasts. Not in England.

But today the lawns of the garden square were dry for the first time that year and already filling with the lunch crowd. They bustled from the offices nearby, carrying plastic bags of sandwiches and salads, sitting in ones and twos, legs stretched on the grass and pale faces tilted upward to make up for lost time.

A little apart from it all, a gentlema…

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Video: Ben Scott-Robinson’s #mexsession on reimagining digital mapping UX at Ordnance Survey

Seeking a path between the traditions and detail which have defined Ordnance Survey maps and the changing needs of a new generation of users accustomed to digital mapping, Ben Scott-Robinson explains the challenges faced across user research, prototyping and the design of OS’ new digital experiences. The talk looks at the balance between detail and simplicity, techniques for seeing beyond what users say to understand what they really need, and how design can add a sense of lasting value to a …

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Francis Ford Coppola, user research and ‘bioimaged’ vs ‘autobiographical’

About 2 minutes in the interviewer comments: “Your films are not so much autobiographical as bioimaged.”

This is from ‘Blank on Blank‘, a Youtube series which animates old audio interview recordings.

In this edition, Francis Ford Coppola is asked why his brother would have described his films as ‘bioimaged’ rather than ‘autobiographical’.  I was intrigued by the term and their discussion of its meaning.

Coppola’s explanation was that…

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Design Talk 27. Alex Genov, Head of UX Research, Zappos

Alex Genov, head of UX Research at Zappos, talks to Marek Pawlowski, founder of MEX, about designing retail experiences, understanding users as people and emerging user research methods.  The conversation covers Genov’s early interest in experimental social psychology and expands into a discussion of how he has applied his knowledge in both financial services and retailers.  Genov and Pawlowski also talk about Zappos’ core commitment to customer service and how its adoption of the holocracy o…

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Planning for the intensity of empathy in user research

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Planning for the intensity of empathy in user research

Part of a new MEX series highlighting compelling case studies which catch our eye.  Follow MEX @mexfeed or by signing-up for the weekly email newsletter.

Benjamin Earl Evans‘ ‘How to avoid UX burnout‘ is a departure from our recent case study picks, focusing not so much on the tangible results of a project, but rather how creating those results affected the practitioner.

Evans’ establishes early on that he regards ‘burnout’ as being distinct from ‘creative block’. I am inclined to agre…

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Getting straight to the Punkt

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Getting straight to the Punkt

As I slipped the SIM card into the Punkt MP 01, I was fully aware that my other assorted devices still had wifi connectivity. Only if I left them behind would I be truly bereft of the myriad digital services that punctuate my day with information, entertainment and connections.

Punkt is a Swiss company based in the beautiful region of Lugano, and the MP 01 is a mobile phone capable of… well, not a great deal really: calls and SMS, alarms and reminders. It has less functionality, in other w…

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