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Design principles for creating trust in digital UX

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Design principles for creating trust in digital UX

Transposing the intangible and very human notion of trust into the rigid world of digital products presents an especially difficult challenge for experience designers.  In an environment constructed of absolute building blocks – 1s and 0s – how might we reflect the subtle sliding scale most humans apply to the concept of trust in the physical world?

 

Rich Clayton facilitated a design challenge at MEX/14 to explore this question and produce a set of principles guiding the industry’s appro…

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Design Talk 8. Innovation’s many guises; Ramona Liberoff, CEO, Spring Accelerator

Starting with the theme of ‘Innovation has many guises’, co-hosts Marek Pawlowski and Alex Guest sit down for a discussion with Ramona Liberoff, CEO of the Spring Accelerator.  Spring supports businesses which could have a transformative effect on the lives on adolescent girls, particularly in areas such as East Africa and South Asia.  It is backed by both the British and American development agencies, UKAID and USAID, as well as the Nike Foundation.  In addition to discussing Ramona’s own ca…

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Design Talk 7: Timo Ahopelto, Lifeline Ventures, on start-up UX culture

Timo Ahopelto, founding partner at Lifeline Ventures, talks to Marek Pawlowski about start-up UX culture and developments in mobile, health and gaming.  Lifeline Ventures raised a EUR 57m fund in February 2016 to invest specifically in these areas.

On this edition

Interview: Timo Ahopelto, founding pa…

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Design Talk 6: Dr. Mike Short CBE, Telefonica; MEX catch-up

Dr. Mike Short CBE, VP of Public Affairs at Telefonica, is interviewed by Marek Pawlowski and we catch-up on the latest happenings in the MEX community, from robot and IoT design principles to welcoming a new MEX/16 patron.

On this edition

Latest from the MEX Community

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Welcoming Tribal Worldwide as a MEX/16 patron

I’m delighted to welcome a new MEX/16 patron, Tribal Worldwide, as a supporter of our event on 12th/13th October in London.

Jonathan Lovatt-Young, Tribal’s Head of Service and Experience Design, will also give a talk at MEX/16 on strategies for managing user interruptions.

The notion of how we understand, respect and interact with users’ attention spans is fundamental to the future of digital experience design. Under the working title ‘Is time the new enemy?’, Jonathan’s talk draws …

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User experience principles for robots & IoT

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User experience principles for robots & IoT

As connected objects and machines gain autonomous movement, the designers crafting these experiences must consider the implications of their work.  Once a digital entity is able to take action outside the virtual sphere and capable of affecting the physical world, will new design techniques be required?  The consequences of a misplaced icon in an app may range from aesthetic displeasure to poor conversion rates, but the consequences of a robot or connected car behaving in an unexpected way ar…

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Design Talk 5: Robot UX; Louisa Heinrich, Superhuman & Designtalent; FaceTime real world

This episode catches up on the latest happenings in the MEX community, from the launch of new design agencies to M&A activity, and features an in-depth interview with Louisa Heinrich about the etiquette of robot user experience.

On this edition

Latest from the MEX Community

  • Finnish service design agency H…
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Design Talk 4. Digital consumption UX; Sabrina Majeed, Buzzfeed; sports TV at the bus stop

This episode goes in-depth on digital consumption, looking at user behaviours, design principles and future user experiences.

On this edition

Theme: digital consumption UX

Marek and Alex talk about examples of digital consumption inspiring their thinking about design, uncover some principles for building t…

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User story: flip phones, retirees and Blackberry Passports

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User story: flip phones, retirees and Blackberry Passports

They joined the train at Cambridge, the halfway point on the line from Kings Lynn in Norfolk to Kings Cross in London. Two ladies, about 60 years old, dropping wearily into their seats with the air of relief worn by those who feel they ‘just made’ their train.

Still catching their breath, they began a detailed analysis of what had transpired at the station.

“I’d got there half an hour before. I always worry,” said one.

“Oh, me too, I don’t know how we missed each other!”

It seems …

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Design Talk 3. Multi-sensory design; Peter Law; tap-to-pay in rural backwaters

In this episode we look at multi-sensory design, exploring how digital experiences can be extended beyond visual interfaces into hearing, touch, taste and even smell.

On this edition

News from the MEX community

  • Lennart Andersson, Director of Interaction Design at Veryday – who spoke at MEX/13 about experience co-c…
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