Pathway #1: Network efficient UX design
Category
Festive failings reveal cracks in multi-channel retail UX
There was a sense of desperation creeping in. I’d started ignoring those seemingly innocent and yet surprisingly consequential ‘Tick here if you’d prefer not to receive…’ boxes, simply because they were too small and awkward to navigate. By the …
How to choose scalable customer experience metrics
Part of a new MEX series highlighting compelling case studies which catch our eye. Follow @mexfeed or by signing-up for the weekly email newsletter.
Our case study of the week is this long-form article from Ericsson’s research team, offering a …
The fabric of connectivity defines the experience
4 UX inspirations and our process for discovering them
What do ZTE, fabric, network performance and Apple’s 3rd party software integrations have in common?
These are just a few of the subjects we’ve been exploring as part of an internal MEX project called ‘Friday inspirations’, initiated by Alex Gu…
Video: Giles Colborne’s #mexsession on illusions of efficiency in UX
Giles Colborne’s March 2014 talk at MEX challenges preconceived notions about time and efficiency. Drawing on years of experience leading cx partners, the UX agency he founded, Giles’ explores a broad and compelling …
Connecting via an A4 printed page of explanation
How does one arrive at a situation where connecting to Wifi requires an A4 page of explanation, printed on dead trees?
No matter how well meaning an organisation, it is dangerously easy to fall into a trap of addressing symptoms rather than roo…
User story: the airport & the lipstick charger
It was a white Samsung Galaxy S4 and she held it in both hands, typing with her thumbs. Her friend, sitting across the lunch table, talked non-stop, but nothing caused the Galaxy user to raise her eyes from the glowing rectangular touchscreen.
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User story: all aboard and calling at two screens
I’d guess she joined the train at the start of the line, Brighton, a coastal town about 50 miles south of London. By the time it reached East Croydon, a commuter gateway 10 miles out from the capital, her stuff was everywhere.
The shared t…