October 2006

Interview: Cyrus Allen, Telstra

Cyrus Allen, General Manager for Customer Experience at Australian operator Telstra, talks to Marek Pawlowski about his views on mobility, user interface and customer satisfaction as part of PMN’s ongoing MEX interview series.

Marek Pawlowski: …

weComm granted user experience patent

weComm, the British software developer best known for powering Sky’s mobile TV application, has been granted an interesting patent relating to user experience. The patent is part of a portfolio covering the company’s Wave technology, which uses a…

Stat Spot: Panasonic/NEC joint venture

50/50

…split between Panasonic and and NEC in the new joint venture to produce a common platform for mobile handsets. The company is called Esteeemo – apparently combining the ‘esteem’ in which the companies hold each other’s expertise and t…

Stat Spot: Handset ASPs

9%

…decline in the average selling price (ASP) of Nokia’s handset in Q3 2006. Nokia’s ASP was just EUR 93, compared to EUR 102 at Motorola and EUR 147 at Sony Ericsson. Source: Company financial statements.

Why value is slipping away from the operators

I recently switched to a new handset, swapping my Sony Ericsson W900i for a Nokia N80. It was an instructive exercise which prompted me to think about several issues in the mobile telecoms industry: in particular, I was struck by how little added…

The MEX guide to user experience success

This is the second part of ‘The MEX guide to user experience success’. You can read the first part, entitled ‘Know your customer’ here.

Subsequent chapters, including ‘Faultless marketing’ and ‘Make the experience personal’ will follow over t…

Stat Spot: Nokia price cuts

5 – 10%

…is the amount by which Nokia is rumoured to have cut prices across its N-Series range of devices in the last two weeks, prompting analysts to speculate about the possibility of further price competition at the high-end of the mobile …

The MEX guide to user experience success

PMN are publishing ‘The MEX guide to user experience success’ as a reference document for the mobile telecoms industry. The guide will explore four areas: