Monthly Archives:
November 2015
Hiring, growth and the long-term cycle of user-centred design skills
About once a day I receive an email from a contact, usually the head of UX at a larger company or the founder of a design agency, and it goes a little like this:
“Hi, it’s X. I’m struggling to hire someone who can ‘…insert various user-c…
User story: the flustered customer and contactless payment
This is a rural community. Queues form in the local store not because there are too many customers, but rather because what few customers there are stop for extended conversations about the weather. Outside, a pick-up truck sits with its engine …
Big numbers & a feeling about connectivity
Analyst reports are curious creatures. The utility of most, at least in the traditional sense, is constrained by their need to assess tomorrow’s unknowns through a frame of reference anchored in today’s industries. After all, it is clients wishing…