Design Talk 34. Josh Shabtai of Lowe’s Innovation Labs on retail experience design

With Amazon’s $13.7 billion acquisition of Whole Foods placing a spotlight on the future of retail experience design, MEX founder Marek Pawlowski talks to Josh Shabtai of Lowe’s Innovation Labs about how the home improvement giant is experimenting at the cutting edge. Josh shares some of the techniques they’re using to maintain organisation-wide narratives around user-centred innovation, from creating comic books to tapping into the design skills of shop floor employees. The conversation goes on to explore how Lowe’s is combining applied neuroscience and more traditional user research techniques to get a clearer sense of people’s reactions to pioneering technology – like robotic exoskeletons – as well as Josh’s own journey from creative agencies to designing one of the first augmented reality games with a Star Wars-themed Laser Tag gun. Get in touch with feedback and questions @mexfeed on Twitter or email

Listen via

On this edition

"Wondering what a home improvement is going to look like can be paralysing…digital personalisation allows us to answer that for customers with near-real visualisation."  Josh Shabtai, Director, Lab Productions & Operations, Lowe’s Innovation Labs Episode 34, MEX Design Talk podcast


About MEX Design Talk & how to get in touch

The podcast for the MEX community, interviewing UX pioneers, exploring emerging technologies, user behaviour and how to design better digital experiences.


  • Jukedeck, for the artificial intelligence engine which provided the music

+ There are no comments

Add yours