Rory Southworth’s video series of 4 ‘lightening’ sessions on user research starts with the basics of how user insights drive better design decisions and goes on to explain a range of techniques for delving deeper into user motivations.
Each of the 4 sessions is supported by case study examples of user research applied in context and a selection of the frameworks Rory has found useful in his work.
1/ Introduction & overview
2/ User interviews
3/ Effective observing
4/ Generative techniques & summary