MEX Notes: Patients Want More User-friendly Medical Devices

Cambridge Consultants: Patients Want More User-friendly Medical Devices – This article picks up on some of the themes explored in MEX Pathway #5 at the December 2010 MEX. Although I would not disagree with its conclusion (better user experience is clearly desirable for both patient and vendor), it is also worth noting enhanced user experience doesn't just sell better, it saves cost in other areas of the health service. The MEX working session on Pathway #5, led in December 2010 by Gus Desbarats, concluded supervised activities were the most expensive in a healthcare system. Poor user experience led to increased need for supervision, therefore increased costs. The benefits of patient-led digital healthcare products will only be fully realised by providing tools where the patients feel confident, comfortable and rewarded.

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