service design
TagVideo: Rachel Liu’s #mexsession on cultural nuance & user research in Chinese education
Recorded at MEX, October 2016
Design Talk 14. Crafting UX for digital healthcare
What does it take to create digital experiences which positively impact our health? How do user experience requirements change as digital evolves from a method for simply self-tracking health metrics to becomes a platform for diagnosing and even t…
Welcoming Tribal Worldwide as a MEX/16 patron
I’m delighted to welcome a new MEX/16 patron, Tribal Worldwide, as a supporter of our event on 12th/13th October in London.
Jonathan Lovatt-Young, Tribal’s Head of Service and Experience Design, will also give a talk at MEX/16 on strategies…
Connecting via an A4 printed page of explanation
How does one arrive at a situation where connecting to Wifi requires an A4 page of explanation, printed on dead trees?
No matter how well meaning an organisation, it is dangerously easy to fall into a trap of addressing symptoms rather than roo…
The experience, the whole experience & nothing but the experience
I was walking through my village the other day and spotted this sign taped to the inside of a neighbour’s front door. It read: ‘Parcel courier – please ring bell and wait (elderly lady – bit slow)’.
Think about that. Think about the whole chai…