trust
TagDesign Talk 64. Nurturing design culture; Anna Bäck, CEO, Kivra
Anna Bäck has seen user-centred design from all angles: spending time as managing director of a small specialist agency, playing a leadership role at a larger agency as it became part of McKinsey and most recently as CEO of an expanding digital pl…
Designing conversations about trust in medicine
Part of a new MEX series highlighting compelling case studies which catch our eye. Follow @mexfeed or by signing-up for the weekly email newsletter.
Using design language to establish trust is notoriously difficult. It is also a fast growing ne…
Design Talk 27. Alex Genov, Head of UX Research, Zappos
Alex Genov, head of UX Research at Zappos, talks to Marek Pawlowski, founder of MEX, about designing retail experiences, understanding users as people and emerging user research methods. The conversation covers Genov’s early interest in experimen…
Design Talk 9. Trust in UX; Richard Lewis, Head of UX, Digital, RBS
This episodes explores how trust can be created in digital UX through visual, interaction and service design techniques. Richard Lewis, Head of UX, Digital, RBS, joins co-hosts Marek Pawlowski and Alex Guest for the discussion. In addition to th…
Design principles for creating trust in digital UX
Transposing the intangible and very human notion of trust into the rigid world of digital products presents an especially difficult challenge for experience designers. In an environment constructed of absolute building blocks – 1s and 0s – how mi…