user insight
TagDesign Talk 65. Well travelled; Gavin Edwards, Director of Product Design & Research, Skyscanner
Gavin Edwards directs product design and research for Skyscanner, a travel search platform serving 90 million users a month. He talks to MEX founder Marek Pawlowski about applying research insights at scale, the cultural nuances of users’ travel b…
Courage and user research
If you believe, as I do, that the most meaningful advances in technology start from extraordinary human insight, is there an argument for more courageous experimentation in user research methods?
Consider that most ubiquitous of questions:
H…
How to choose scalable customer experience metrics
Part of a new MEX series highlighting compelling case studies which catch our eye. Follow @mexfeed or by signing-up for the weekly email newsletter.
Our case study of the week is this long-form article from Ericsson’s research team, offering a …
Life beneath the hovering eye
My dog noticed it first. His ears rose to the deep buzzing sound just audible above the coastal breeze. He looked up at me with his most inquisitive frown. It grew louder as we walked on, sounding like the hum of a city power generator or a swa…
User research. What next?
This is part of a series of provocations to fuel discussions at the MEX/16 conference. Follow @mexfeed for more, join the debate at #mexdesign16 or by posting your comment below.
Everything we do starts with users. At least, it should.
The …
Spectacles as a gateway to novel visual conversations
Who would pay $130 to adorn their face with plastic spectacles of questionable aesthetic merit, capable of recording a mere ten second burst of video? You could be forgiven for dismissing Snap’s Spectacles as a symptom of an over-funded and over-h…