Categories: Insight

Orange to simplify calling plans

Orange has announced plans to introduce a simplified tariff for UK customers under the ‘Your Plan’ brand.

Customers will be able to choose a certain number of inclusive minutes each month and add bundles of text messages, picture messages and information services at a fixed cost. Calls and messages which exceed the monthly quota will be charged at a flat-rate, although subscribers will be able to add an optional ‘off-peak’ bundle if they only intend to use the service outside working hours. Minutes and messages which remain unused can be carried over until the following month and shared with friends, family or colleagues. All new customers will sign-up for ‘Your Plan’ and existing customers will have the option of changing from their existing tariff.

John Allwood, Executive Vice-President Orange UK, commented: “Orange is going back to basics by ensuring that customers can choose from simple, transparent menus. ‘Your Plan’ will become the standard for the mobile industry. Not only does it address customers’ needs now, it provides a foundation for all future billing. We believe it will encourage the adoption and usage of Orange services such as Answer Phone, Messaging, Photo Messaging and other data services.”

Marek Pawlowski

Marek Pawlowski is the founder of MEX. Since 1995, he has focused the MEX business on helping digital industries to develop better, more profitable products through improved understanding of user behaviour with mobile devices and wireless networks. MEX is best known for its events, research and consulting, which balance commercial, technical and user insights to define the future of mobile user experience.

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Marek Pawlowski

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