Stat Spot: Handset churn
25%
…of users would change their operator because of problems encountered with their handset, according to a survey of 1859 UK mobile..
Interview: Cyrus Allen, Telstra
Cyrus Allen, General Manager for Customer Experience at Australian operator Telstra, talks to Marek Pawlowski about his views on mobility,..
weComm granted user experience patent
weComm, the British software developer best known for powering Sky’s mobile TV application, has been granted an interesting patent relatin..
Stat Spot: Panasonic/NEC joint venture
50/50
…split between Panasonic and and NEC in the new joint venture to produce a common platform for mobile handsets. The company is..
Stat Spot: Handset ASPs
9%
…decline in the average selling price (ASP) of Nokia’s handset in Q3 2006. Nokia’s ASP was just EUR 93, compared to EUR 102 at Mo..
Why value is slipping away from the operators
I recently switched to a new handset, swapping my Sony Ericsson W900i for a Nokia N80. It was an instructive exercise which prompted me t..
The MEX guide to user experience success
This is the second part of ‘The MEX guide to user experience success’. You can read the first part, entitled ‘Know your customer’ he..
Stat Spot: Nokia price cuts
5 – 10%
…is the amount by which Nokia is rumoured to have cut prices across its N-Series range of devices in the last two weeks, prom..