Opinions, ideas and new thinking

HTC comes full circle on brand ambitions

HTC, the Taiwanese handset vendor, is best known for the Windows Mobile devices it manufacturers on behalf of network operators,…

20 years ago

Valuable customer experience lessons learned elsewhere

Here is a quote from Mark Hurst at Creative Good, a New York-based customer experience consultancy. It is extracted from…

20 years ago

Reaching out for touch-screens

Strategy Analytics has released a report predicting 40 percent of handsets sold in 2012 will incorporate touch-screen technology. The firm…

20 years ago

Wrap-up

At the conclusion of the conference, I chose three words to encapsulate the discussions which had emerged from two days…

20 years ago

What’s it all about?

It still seems remarkable how much awareness of the term ‘user experience’ has increased in the short time since we…

20 years ago

Something for the weekend…

I'm going to highlight several user experience stories which have been making the news ahead of next week's MEX conference,…

20 years ago

Focus on…MOBILE ADVERTISING – MISSION OR EXPLORATION?

The title of the final session at the MEX conference - 'Mission or exploration?' - is, admittedly, somewhat cryptic. It…

20 years ago

Progress in the mobile applications layer

One of the fundamental principles of how we approach our advisory work at PMN is to start with understanding what…

20 years ago

Roaming debate rolls on

The story of EU roaming rates continues, with the GSM Association publishing a formal response to the EC's consultation process.…

20 years ago

Handset competition favours the old guard – IDC

According to IDC, the top 3 handset manufacturers accounted for almost 70% of all traditional mobile phones shippedin EMEA during…

20 years ago