August 2005
When the experience goes wrong: why can’t we get customer service right?
Ordinarily I would not publish a piece of analysis based on an anecdotal and personal experience – such observations often provide a distorted view of the wider picture – but after an encounter with Vodafone UK’s customer services today, I feel co…
Application Developer Perspective: Part 2: Simplicity
This is the second in a series of posts describing what I see as the primary issues affecting the current user experience.
In my previous article, I indicated that simple payment is one of the keys to a successful product or service. Following o…
Bango sponsors MEX
Bango, the mobile payment and personalisation platform provider, is the latest sponsor of MEX: The PMN Mobile User Experience conference. Ray Anderson, CEO of Bango and a pioneer of the mobile internet, is already scheduled to deliver the keynote…
Sony Ericsson leverages Sony music relationships with Orange
Sony Ericsson is working with Sony BMG, the record label, to provide Orange with exclusive multimedia content from Sony artist Jamiroquai on its K600i 3G handset. The agreement follows last week’s launch of the W800i ‘Walkman’ phone, when Jamiroq…
Mobile Innovation searches for the soul of mobile devices
Giuliano Maciocci, a UI designer at Mobile Innovation, has published an interesting article entitled: “Back to basics: searching for the soul of modern
mobile devices,” in which he explores the user experience impact of integrating multiple capa…
Meet the speakers: Pamir Gelenbe
We’ve been asking all of our speakers at MEX: The PMN Mobile User experience conference to summarise who they are, what they do and why in a 160 character ‘SMS’ message. Given his position as a founder and corporate development director at text m…
Macromedia sponsors MEX
We’re delighted to welcome Macromedia as a sponsor of MEX, the PMN Mobile User Experience conference.
Commenting on the announcement, Brian Redpath, Director, Mobile and Devices, Macromedia EMEA, said: “We are thrilled to be sponsoring the …
Amp’d MVNO acquires in-house platform development expertise
Amp’d, the highly publicised US mobile virtual network operator (MVNO), has acquired the platform development division of Ninja, a mobile development company and content publisher which is responsible many of the services Amp’d plans to offer when…