Roaming: the potential cost of failed customer experience management
Something interesting has been happening in the UK recently. Consumers have been challenging financial services companies over ‘unfair charges’ and – guess what – they’ve been winning. Thousands of customers have been writing to their banks and …
A look at Danger
Mobile can be an ironic business. Anyone familiar with Danger, the Palo Alto-based developer behind T-Mobile’s Sidekick devices, will almost certainly associate the company with it’s distinctive handset design. The Sidekick looks more like a han…
Stat Spot: Children’s use of mobile and social networking
…of 8 – 15 year olds in the UK have given out their mobile phone number on-line, giving rise to concerns about privacy and cyber-bullying through social network sites. Source: Garlik (Word Doc, Download).