March 2015
Understanding why the $17,000 Apple Watch is small fry
Mainstream media, understandably, has made much of the notion some customers may choose to spend $17,000 on an Apple Watch. However, this..
Introduction to the 15th international MEX
MEX has entered its 10th year as an initiative and today sees the 15th edition of the event convened in London. User-centred design, howev..
Ordnance Survey sponsors MEX
Ordnance Survey, Britain’s mapping agency, is sponsoring MEX, the 2 day gathering dedicated to defining best practice and uncovering new i..
MEX15 sets out to define the future of UX
Next week sees the 15th edition of MEX, entitled ‘Under the skin of user experience‘.
It is a 2 day gathering in London where a diverse..
The feel of paper, the convenience of bytes
I buy one newspaper a week, the Weekend FT. I suppose it is partly because I enjoy walking to the shop to buy it on a Saturday morning an..
Microsoft’s multi-touchpoint machine starts to move
Theoretically, of course, Microsoft should be well placed to embrace and lead the next generation of multi-touchpoint digital experiences…
Showing users how they shaped an outcome
I opened up Google Drive this morning and there it was: a little pop-up telling me the ‘Incoming’ menu item had been changed to ‘Shared wi..
Video: Markus Hohl’s #mexsession on changing customer experience at scale for a big network operator
https://vimeo.com/90150760
Successful and sustained user-centred innovation is a challenge even in small scale projects, but all the mo..