September 2015
Algorithms and a more plastic experience design
In a demonstration of how algorithms are playing an increasing role in determining user experience, hundreds of millions of Google customers are about to see a change to their voice search and dictation experience. This results not from a fresh s…
Announcing MEX/16 ‘The Unknown: Hidden paths to better UX’
The 16th edition combines the depth of MEX research with progressive facilitation to answer the biggest question of the digital future:
What are the new strategies and design methods to translate customer insight into next generation digita…
Acquisitions & long-term growth strategies for design agencies
(Update September 2018: I’m gradually appending M&A transactions since this article was published, listed as comments at the bottom of the page. There have been at least 19 in the 36 months since first publication – feel free to add your own in th…
User story: the walker and the mapped lockscreen
The lock screen wallpaper of his iPhone (a 4S) was clearly a satellite photograph of some kind. Overlaid upon it was the angular, semi-transparent blue track line of a Google Maps-style route. Some operating systems enable mapping on the lock sc…