Monthly Archives:
September 2019
User story: the time travelling courier
“I’m really sorry, but it won’t let you sign for another thirty seconds.”
The delivery driver on my doorstep looked apologetically at me, then accusingly at the rugged little plastic computer in his hand. His use of the pronoun ‘it’ spoke volum…
Design Talk 65. Well travelled; Gavin Edwards, Director of Product Design & Research, Skyscanner
Gavin Edwards directs product design and research for Skyscanner, a travel search platform serving 90 million users a month. He talks to MEX founder Marek Pawlowski about applying research insights at scale, the cultural nuances of users’ travel b…