He will chair the opening session on Day Two of MEX, entitled: “Delivering mobile services and building customer trust.” The debate focuses on the intangible elements which comprise a user’s overall perception of a service, ranging from the delivery method employed to the strength of the subscriber’s existing relationship with a particular brand.
Mike will be joined by Ray Anderson (CEO, Bango.net), Sarah McVittie (CEO, Re5ult), Matt Hooper (Vice President, Marketing & Strategic Alliances, Elata), David Woollands (Senior Manager, International Consumer Propositions, T-Mobile), Mikko Rontynen (Technology Platforms Manager, Nokia) and Scott Weiss, Principal (Usable Products Company).
160characters is also a supporting partner of MEX.
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