Categories: Stat Spot

Stat spot: User satisfaction by handset brand

67.4%

…of RIM users surveyed by M:Metrics in the US awarded their handsets the 3 highest satisfaction ratings on a 10 point scale, making it the most popular of the major brands on the market. Siemens was lowest with 47%, while Motorola (58.3%) beat Nokia (56.1%) by just over 2 percentage points.

See the graph below for full results. The bars represent the total percentage of users awarding their handset brands the 3 highest satisfaction ratings on M:Metric’s 10 point scale. The longer the bar, the more satisfied the customers.

Source: M:Metrics.

Marek Pawlowski

Marek Pawlowski is the founder of MEX. Since 1995, he has focused the MEX business on helping digital industries to develop better, more profitable products through improved understanding of user behaviour with mobile devices and wireless networks. MEX is best known for its events, research and consulting, which balance commercial, technical and user insights to define the future of mobile user experience.

Share
Published by
Marek Pawlowski

Recent Posts

Design Talk 80. Digitally sustainable; Mirren Fischer, Founder, Brilliant Product Design

Mirren Fischer is someone who finds herself at the confluence of some really big challenges:…

5 years ago

Design Talk 79. Our future towns; Dan Phillips, Royal College of Art

Poetry and place...listening and lockdowns... Dan Phillips, who led the Royal College of Art's (RCA)…

5 years ago

Design Talk 78. Mark Baldino, co-founder, Fuzzy Math

Mark Baldino's path to co-founding a Chicago-based design agency wends its way from a degree…

5 years ago

Design Talk 77. Paul Campbell, Chief Product Officer, Centaur Robotics

Paul Campbell, a former chief designer at Ford, is now re-imagining the wheelchair at Centaur…

6 years ago

Interaction unintended

Opening the oven released a cloud of steam. I should have been expecting it. It's…

6 years ago

Design Talk 76. Placeful computing; Jared Ficklin, Chief Creative Technologist & founding partner, argodesign

Jared Ficklin's approach of 'think by making' has led him to produce remarkable digital design…

6 years ago