automation
TagDesign Talk 71. Heart of the home; Ashton Snook, Head of Design, Hive
Ashton Snook joins MEX founder Marek Pawlowski to share how Hive is approaching the complex, multi-touchpoint challenge of delivering good customer experience for its smart home products. Ashton talks about the user research and product design asp…
Self-serving machines and the human antidote
It was seven o’clock in the morning. We were four self-service screens and four user experience failures into our journey.
It didn’t help that there hadn’t been enough time for coffee before my partner and I left the house, but even fully caffe…
Defining user experience in the cold light of day
I went into the kitchen to grab something from the fridge. It was late evening and I made my way through the darkness. Then I opened the fridge door and released the light.
I wondered, at that moment, when it was that the light got into the…