Design Talk 71. Heart of the home; Ashton Snook, Head of Design, Hive


Ashton Snook joins MEX founder Marek Pawlowski to share how Hive is approaching the complex, multi-touchpoint challenge of delivering good customer experience for its smart home products. Ashton talks about the user research and product design aspects, as well as the organisational journey he’s been on to build collaboration between teams and keep the customer at the heart of the conversation. The discussion expands to some of the user stories inspiring Ashton and his team, as well as the wider implications of society’s changing relationship with energy usage. It’s great to hear from listeners! You can get in touch with feedback, questions, guest suggestions or anything else @mexfeed on Twitter or email designtalk@mobileuserexperience.com.

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On this edition

"…because of what we're trying to achieve, design as a mindset has to permeate different departments. We spend a lot time co-ordinating across teams…" Ashton Snook, Head of Design, Digital & Physical Products, Hive Episode 71, MEX Design Talk podcast

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"Passionate designers are interested in details. They're willing to push themselves and want to change something…or solve a frustrating problem." Ashton Snook, Head of Design, Digital & Physical Products, Hive Episode 71, MEX Design Talk podcast

About MEX Design Talk & how to get in touch

The podcast for the MEX community, interviewing UX pioneers, exploring emerging technologies, user behaviour and how to design better digital experiences.

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  • Jukedeck, for the artificial intelligence engine which provided the music

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