consulting
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How to successfully commission user experience projects
The hundreds of case studies I’ve seen presented throughout 12 years of our MEX conferences have taught me an important lesson: the fate of user experience projects is often sealed in the way they are commissioned.
There are four common mistake…
User story: all change on the train
It’s a grey, chilly morning the week before Christmas.
I’m walking through the ticket barriers to board the London train at my end-of-the-line station in Norfolk. I’m pressed for time because, once again, I had to help an elderly passenger who …