customer research
TagDesign Talk 63. Research focus; Lada Gorlenko, Director of Experience Research, Smartsheet
In-depth user research has been a touchstone throughout Lada Gorlenko’s fascinating career. She talks to MEX founder Marek Pawlowski about her current role leading experience research for work management platform Smartsheet, as well as everything …
User story: iPads and heirlooms
They were seated close to each other around an old, circular wooden table at the back of the café. Two ladies with grey heads craning their necks over the faint blue glow of an iPad. The comings and goings of the café murmured around them. They we…