Meet the speakers: Haslina Dawam, Celcom Malaysia
Haslina Dawam, General Manager, Messaging & Support, Celcom Malaysia
Haslina Dawam from Malaysian operator Celcom will be sharing the inspiring story of how an initiative to enable religious financial contributions through handsets has intro…
Meet the speakers: Priya Prakash, Flirtomatic
Priya Prakash, Head of Products, Flirtomatic
Priya Prakash is responsible for the customer experience of Flirtomatic’s hugely successful networking service. She’ll be responding to our MEX Manifesto statement on balancing the purity of the use…
Changing the economics of mobile user experience
I am a passionate believer the mobile telecoms industry should be working towards a world in which every user feels as if their mobile experience has been designed for them as an individual.
That is the primary objective which should define our…
Mobile touch is in its infancy
Last week at MWC I met with a wealth of companies doing pioneering work in mobile user experience. There’s a lot of ground to cover, so I’ll be sharing the insights from these meetings in stages. Part 1 is all about the evolution of touch techno…
Palm provides a case study in user experience strategy
Palm, which launched a new flagship device and platform earlier this month, is a company staring at the very real possibility of extinction. The pioneering user experience of its PDAs has long since been super-seeded by smartphones, while its…
Touchscreens no substitute for good user experience
Data kindly sourced from ChangeWave
The chart above, generated from data produced by two ChangeWave surveys (iPhone survey here, Blackberry Storm here), shows user satisfaction levels among iPhone and Blackberry Storm owners a month after pur…
Why mobile is about more than just phones
It’s that time of year when there are a huge number of predictions for the future floating around. Between them, the pundits have undoubtedly got it right – the difficulty is knowing which of all those ‘Top 5 Trends’ and ’10 Hot Predictions’ to…
The real G1 experience and what the industry can learn
It took 18 hours and 4 phone calls to technical support for me to activate my G1 in the UK. However, once the device was finally working, I needed just a few minutes to conclude Google and T-Mobile have missed a huge opportunity to demonstrate a …