The first generation of multi-touchpoint digital experiences has been about sharing content between screens. Apple’s AirPlay, for instance, allows users to send a video from their iPhone to an Apple TV-equipped big screen display. In Pathway #2, MEX goes further by exploring how the principles of diffused design enable all of the digital touchpoints in a user’s life to combine into an overall experience greater than the sum of its parts. However, while we stand on the cusp of this next generation, it is worth remembering the first iteration of these services still suffers from basic user experience problems, like lag. Here’s The Verge’s review of HTC’s Media Link HD, an AirPlay competitor, which concludes: “Overall, this isn’t AirPlay: performance is weaker and it’s not as easy to use once you’re set up.” A case of running before you can walk?

Marek Pawlowski

Marek Pawlowski is the founder of MEX. Since 1995, he has focused the MEX business on helping digital industries to develop better, more profitable products through improved understanding of user behaviour with mobile devices and wireless networks. MEX is best known for its events, research and consulting, which balance commercial, technical and user insights to define the future of mobile user experience.

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