ethnography
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User story: the flustered customer and contactless payment
This is a rural community. Queues form in the local store not because there are too many customers, but rather because what few customers there are stop for extended conversations about the weather. Outside, a pick-up truck sits with its engine …
User story: Hello Grandma!
The waterside has a magnetic draw. It pulls people down to the quay: young and old, tourists and locals alike. By 7am on a warm Saturday morning in July you will already encounter a diverse cast of characters. There are the dog walkers, of cour…
Of batteries, startup culture & things which fall on your head
Dan Hill published this wonderful, roaming essay which begins with the expectations of the caricatured, generic product launch and goes on to explore the real, user-centred implications of developments like Tesla’s Powerwall batteries.
As startu…