ethnography
Tag
User story: the flustered customer and contactless payment
This is a rural community. Queues form in the local store not because there are too many customers, but rather because what few customers..
User story: Hello Grandma!
The waterside has a magnetic draw. It pulls people down to the quay: young and old, tourists and locals alike. By 7am on a warm Saturday..
Of batteries, startup culture & things which fall on your head
Dan Hill published this wonderful, roaming essay which begins with the expectations of the caricatured, generic product launch and goes on..