ethnography
TagPlanning for the intensity of empathy in user research
Part of a new MEX series highlighting compelling case studies which catch our eye.  Follow MEX @mexfeed or by signing-up for the w..
User story: all change on the train
It’s a grey, chilly morning the week before Christmas.
I’m walking through the ticket barriers to board the London train at my end-of-t..
User story: ’twas the night before Christmas
‘Twas the night before Christmas and all throughout the house not a creature was stirring, not even a…
Well, it’s a lovely thought b..
User story: snap snap snap
Wall Street was already hustling and bustling at 7:30am on the Monday before Thanksgiving. However, amid the desk workers jostling their w..
Video: Rachel Liu’s #mexsession on cultural nuance & user research in Chinese education
Recorded at MEX, October 2016
User research. What next?
This is part of a series of provocations to fuel discussions at the MEX/16 conference.  Follow @mexfeed for more, join the debate ..
User story: the selfie and the daisies
It was her stillness which caught my attention. She sat on the grass with an almost statue-like absence of motion. Slowly she raised an ex..
Imagining the antiquity of the present
Have you been to your bank recently?
It’s a lovely phrase that. Between the words you can almost smell the musty, well trodden carpet ..