ethnography
TagPlanning for the intensity of empathy in user research
Part of a new MEX series highlighting compelling case studies which catch our eye. Follow MEX @mexfeed or by signing-up for the weekly email newsletter.
Benjamin Earl Evans‘ ‘How to avoid UX burnout‘ is a departure from our recent case study p…
User story: all change on the train
It’s a grey, chilly morning the week before Christmas.
I’m walking through the ticket barriers to board the London train at my end-of-the-line station in Norfolk. I’m pressed for time because, once again, I had to help an elderly passenger who …
User story: ’twas the night before Christmas
‘Twas the night before Christmas and all throughout the house not a creature was stirring, not even a…
Well, it’s a lovely thought but times, it seems, have changed. In fact, it was actually a few nights before Christmas, we were at a friend…
User story: snap snap snap
Wall Street was already hustling and bustling at 7:30am on the Monday before Thanksgiving. However, amid the desk workers jostling their way into the skyscrapers, a few tourists posed for their photos in front of the New York Stock Exchange. Behin…
Video: Rachel Liu’s #mexsession on cultural nuance & user research in Chinese education
Recorded at MEX, October 2016
User research. What next?
This is part of a series of provocations to fuel discussions at the MEX/16 conference. Follow @mexfeed for more, join the debate at #mexdesign16 or by posting your comment below.
Everything we do starts with users. At least, it should.
The …
User story: the selfie and the daisies
It was her stillness which caught my attention. She sat on the grass with an almost statue-like absence of motion. Slowly she raised an expensive, complicated digital camera until it was positioned in front of her face, the colour display angled t…
Imagining the antiquity of the present
Have you been to your bank recently?
It’s a lovely phrase that. Between the words you can almost smell the musty, well trodden carpet and faux wood panelled interior of little high street bank branches up and down the country.
Enjoy it whil…