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Pathway #14: Context

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The day Google invited me to learn papier mâché

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The day Google invited me to learn papier mâché

It started like any average Thursday: I responded to a few messages and checked on project progress in our MEX Basecamp.  It was when I opened my Google calendar to review the rest of the day that things got a little weird.

“News Year’s resolution?” Google asked me.  There was no small talk.  Google seemed to think I needed some self improvement and it got straight to the point.

Immediately I was curious: not because I was especially in search of a resolution (indeed, I am steadfast…

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How artificial intelligence nuances experience design

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How artificial intelligence nuances experience design

Through our recent podcast interviews and conference sessions (e.g.Nathan Benaich and Ed Rex), I’ve become more aware of how the intricacies of machine learning impact the end user experience.  In particular, the choice of neural network technique (there are several different approaches) and the balance between the use of human classifiers versus purely machine-classified data.

A team from Google is sharing a multi-part series on their research blog about how they’re using these techniques…

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Principles for natively neighbourly multi-touchpoint experience design

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Principles for natively neighbourly multi-touchpoint experience design

If you listen to tech podcasts, you’ll likely already be familiar with curse of the keyword.  When a presenter says ‘Ok Google’ or ‘Hey Siri’ on their podcast, thousands of listeners’ devices all over the world automatically initiate a search.  It has been especially prevalent in 2016, as frequent updates to Google, Apple and Amazon’s voice assistants have provided commentators with plenty of opportunities to talk about these products.

I recently experienced the perfect storm when a podcas…

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Design Talk 13. Frameworks for UX; Abhishek Gupta, UX Director, Lumosity

Understanding user behaviour and translating what we learn into actionable insights is the core of experience design.  Host Marek Pawlowski is joined on the show by Ahbishek Gupta, UX Director at Lumosity and a practitioner with a strong personal interest in frameworks for behavioural insight.  The discussion ranges from practical examples of these frameworks in action to Abhishek’s own career path, mentors and favourite product experiences.

On this edition

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Design Talk 10. Artificial intelligence; Nathan Benaich, Partner, Playfair Capital

Nathan Benaich, a partner at VC firm Playfair Capital, joins hosts Marek Pawlowski and Alex Guest to talk about the confluence of artificial intelligence, machine learning and user experience. Playfair specialises in investing in this area and is actively building London’s growing community of AI start-ups and experts. Marek, Alex and Nathan share examples of digital experiences shaped by artificial intelligence and discuss the relationship with user-centred design.

On this edition

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User experience principles for robots & IoT

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User experience principles for robots & IoT

As connected objects and machines gain autonomous movement, the designers crafting these experiences must consider the implications of their work.  Once a digital entity is able to take action outside the virtual sphere and capable of affecting the physical world, will new design techniques be required?  The consequences of a misplaced icon in an app may range from aesthetic displeasure to poor conversion rates, but the consequences of a robot or connected car behaving in an unexpected way ar…

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Making a case for the seductive promise of zero UI

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Making a case for the seductive promise of zero UI

Glacial is the only word for it. I pressed one of the blue buttons and waited. Somewhere in the mechanical heart of this relic I imagined cogs whirring and a rusted belt chain creaking into action. At length, something happened on the dot matrix-style LCD. Numbers appeared, which bore little or no resemblance to the transaction I was trying to execute, but according to the lengthy printed instructions, were the first of several steps required to pay this company for their service.

Some…

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Algorithms and a more plastic experience design

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Algorithms and a more plastic experience design

In a demonstration of how algorithms are playing an increasing role in determining user experience, hundreds of millions of Google customers are about to see a change to their voice search and dictation experience. This results not from a fresh set of visual branding tweaks or a further development of its in-app ‘material design’ philosophy, but from an evolution of the neural network techniques employed to process voice input.

“Today, we’re happy to announce we built even better neur…

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Video: Louisa Heinrich’s #mexsession discusses the etiquette of robot UX

As digital machines gain greater autonomy, Louisa Heinrich (@customdeluxe | louisaheinrich.com) talks about our expectations of this coming generation of entities which will bridge the physical and digital worlds, blurring the definitions of ‘robot’, ‘drone’ and ‘appliance’. Louisa goes on to discuss how our interaction expectations are formed and how we might avoid the looming ‘domestic wars’, when contextually aware machines countermand each others’ instructions as they seek to fulfill thei…

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