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The experience, the whole experience & nothing but the experience

I was walking through my village the other day and spotted this sign taped to the inside of a neighbour's…

Moto 360 impressions & thoughts on smartwatches’ poor retail experience

The Moto 360 feels disappointing. The screen is more pixelated than I expected and the materials lack the weight and…

User story: typing tablets & coffee house friends

Her computer, a Microsoft Surface, was the least colourful thing about her. She wore blue jeans, a bright turquoise sweater,…

Robots & digital actors as the new frontier for experience design

Is a new category of digital products emerging, defined by their ability to create physical change in the world, as…

Experiences should be self-evident in their natural environment

Busy commuter stations are hardly conducive to good experiences, but standing at London's Kings Cross yesterday, I was particularly struck…

User story: the airport & the lipstick charger

It was a white Samsung Galaxy S4 and she held it in both hands, typing with her thumbs. Her friend,…

Designing for the intensity of the future

https://www.youtube.com/watch?v=V1rlGILzpeM At the frontier of digital, the industry is poised to ask a new question of its users: how do…

OnePlus’ impersonal yet over familiar marketing

The marketing email began "Dear fanboy/girl..." and went down hill from there. OnePlus, of course, will never be short of…