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Retail user experience & permission to browse

I was early for a meeting and found myself on a London street full of homeware showrooms. I'll admit my…

Saying what you mean, meaning what you say

Apple sent me an email today, along with presumably several million other customers. The message I took away from it:…

Forcing innovation at Nokia

By virtue of the legal agreements resulting from Microsoft's acquisition of its devices and services business, Nokia finds itself in…

User story: the Postmistress and her Lumia

It speaks to the modest success of Windows Phone that to see one in the wild still feels rare. I…

Notes on the little ol’ Moto X in the age of big screen flagships

My irrational desire for the 2014 Moto X had a more rational outcome: I acquired a 2013 Moto X. I've…

User story: the pensioner and her sports

The bus goes once in the morning and once in the evening, winding its way through the country lanes to…

User story: the tale of two messages

The phone, a silver white iPhone 5S, was pressed to his lips, the earpiece covering his mouth. The eyes above…

Whispering to the future – a tale of navigating with Google Now

"Okay Google Now," I whispered. Nothing. The device stayed silent. I looked up the street to check whether I was…