Living with a Huawei Watch
I don’t enjoy wearing a watch these days. My own – a heavy, analogue thing made of steel and sapphire glass – spends most of its time on my bedside table, gathering dust. It has the occasional outing when I remember I like the look of it peaking…
UX of the Year 2015
As 2015 draws to a close, I’ve chosen 5 of the most enduring memories I’ll take with me from another year of MEX research. Some are new and digital, others old and analogue; all have shaped the way I think about customer experience for our event p…
Hiring, growth and the long-term cycle of user-centred design skills
About once a day I receive an email from a contact, usually the head of UX at a larger company or the founder of a design agency, and it goes a little like this:
“Hi, it’s X. I’m struggling to hire someone who can ‘…insert various user-c…
User story: the flustered customer and contactless payment
This is a rural community. Queues form in the local store not because there are too many customers, but rather because what few customers there are stop for extended conversations about the weather. Outside, a pick-up truck sits with its engine …
Big numbers & a feeling about connectivity
Analyst reports are curious creatures. The utility of most, at least in the traditional sense, is constrained by their need to assess tomorrow’s unknowns through a frame of reference anchored in today’s industries. After all, it is clients wishing…
Making a case for the seductive promise of zero UI
Glacial is the only word for it. I pressed one of the blue buttons and waited. Somewhere in the mechanical heart of this relic I imagined cogs whirring and a rusted belt chain creaking into action. At length, something happened on the dot matri…
Algorithms and a more plastic experience design
In a demonstration of how algorithms are playing an increasing role in determining user experience, hundreds of millions of Google customers are about to see a change to their voice search and dictation experience. This results not from a fresh s…
Announcing MEX/16 ‘The Unknown: Hidden paths to better UX’
The 16th edition combines the depth of MEX research with progressive facilitation to answer the biggest question of the digital future:
What are the new strategies and design methods to translate customer insight into next generation digita…