The scrappy reality of operators’ customer service
I’ll admit I was surprised and disappointed when she took out a tatty ring bound folder – the kind one might have used to hold one’s schoo..
- Observing
- Opinions, ideas and new thinking
- Pathway #2: Multi-screens from a single device
- Pathway #6: Thinking outside the slate
- Pathway #9: Audible dimension
Experiencing the Apple Watch at retail
The Apple Watch occupied about 20 times more floorspace than the new MacBook when I visited the company’s Regent Street store in April 201..
User story: over 60 and reading under the covers
They were a party of five ladies, all attired in the sort of sensible, outdoor clothing one acquires from advertisements in the back pages..
Understanding why the $17,000 Apple Watch is small fry
Mainstream media, understandably, has made much of the notion some customers may choose to spend $17,000 on an Apple Watch. However, this..
Introduction to the 15th international MEX
MEX has entered its 10th year as an initiative and today sees the 15th edition of the event convened in London. User-centred design, howev..
Ordnance Survey sponsors MEX
Ordnance Survey, Britain’s mapping agency, is sponsoring MEX, the 2 day gathering dedicated to defining best practice and uncovering new i..
MEX15 sets out to define the future of UX
Next week sees the 15th edition of MEX, entitled ‘Under the skin of user experience‘.
It is a 2 day gathering in London where a diverse..
The feel of paper, the convenience of bytes
I buy one newspaper a week, the Weekend FT. I suppose it is partly because I enjoy walking to the shop to buy it on a Saturday morning an..