Microsoft’s multi-touchpoint machine starts to move
Theoretically, of course, Microsoft should be well placed to embrace and lead the next generation of multi-touchpoint digital experiences. It has always had interests in a broad range of computing platforms, from its heartland of the PC to the Xbo…
Showing users how they shaped an outcome
I opened up Google Drive this morning and there it was: a little pop-up telling me the ‘Incoming’ menu item had been changed to ‘Shared with me’. ‘Incoming’ had been a minor irritation for me personally, and I know of several others who have expe…
Video: Markus Hohl’s #mexsession on changing customer experience at scale for a big network operator
Successful and sustained user-centred innovation is a challenge even in small scale projects, but all the more so when trying to implement it within large and traditionally slow-moving corporations. Markus shares his …
The demise of smarter rectangles
When a man like Sundar Pichai, responsible for the platform powering the majority of the world’s mobile devices, speaks up, one does well to take note. Android is understood today in the context of how well it performs on the little slabs of plast…
Meet the #mex15 speaker: Jonathan Mitchener
Jonathan continually surprises with his insights into the link between understanding user behaviour and driving large scale economic change through digital industry. Drawing on years of practical experience with re…
Video: Giles Colborne’s #mexsession on illusions of efficiency in UX
Giles Colborne’s March 2014 talk at MEX challenges preconceived notions about time and efficiency. Drawing on years of experience leading cx partners, the UX agency he founded, Giles’ explores a broad and compelling …
Meet the #mex15 speaker: Rory Southworth
Rory’s skill lies in mastering complex processes from the cutting edge of user research and translating the techniques into concise, usable lessons. In addition to his broad personal design interests, his position…
Meet the #mex15 speaker: Patrizia Bertini
Patrizia is one of the few facilitators we’ve come across who challenges participants not just with new subject matter, but by introducing genuinely new ways of thinking. At MEX she will use a range of ‘serious p…