user research
What is this all about?
As the industry prepares to gather tomorrow for MEX, the PMN Mobile User Experience conference, I have been reflecting on what this is all about.
Hosting an event on such an ephemeral subject as ‘user experience’ presents a challenge for everyo…
Meet the speakers: Ulrich Leiner
Dr. Ulrich Leiner leads the user experience department at Siemens Communications. He and his team are responsible for the usability of Siemens’ mobile and cordless devices. This includes running the Com usability lab, assessment and transfer of …
A question of organisation
With just a week to go before the PMN Mobile User Experience conference opens in London, I have been reflecting on some of the things we have learnt in bringing this event together. After more than nine months of talking to people from all parts …
Meet the speakers: Scott Weiss
Scott is the founder of Usable Products Company and widely recognised as a leading practioner in the field of mobile user experience. His team has recently completed a client engagement for Vodafone’s Simply project, designing handsets which prov…
Meet the speakers: Jacques LaPointe
As the director of product management at Zi Corp, Jacques LaPointe leads the charge for new product introduction and innovation. For the past 5 years, he has mobilised and managed Zi’s international product management team; market research, intro…
You only get one chance
Roger Kay, a former IDC analyst and now president of his own research firm (Endpoint), has published a forecast on Tablet PCs. It contains an interesting account of how Microsoft evaluates its potential markets:
“When questioned about whether …
Paper on small-screen usability
Geoff Kendall, CTO at interface firm Next Device, pointed me to an interesting paper on small-screen usability by a team of university researchers at the National University of Ireland in Galway and Claremont Graduate University in Californina.
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When the experience goes wrong: why can’t we get customer service right?
Ordinarily I would not publish a piece of analysis based on an anecdotal and personal experience – such observations often provide a distorted view of the wider picture – but after an encounter with Vodafone UK’s customer services today, I feel co…