customer experience

Design Talk 65. Well travelled; Gavin Edwards, Director of Product Design & Research, Skyscanner

Gavin Edwards directs product design and research for Skyscanner, a travel search platform serving 90 million users a month. He…

7 years ago

Design Talk 50. Onika Simon talks troublemaking, user reality checks & delivering innovation under pressure

How does a journey which begins with a degree in philosophy - and a chance conversation with a librarian -…

8 years ago

Design Talk 47. Innovating fast and big; Massimo Mercuri, Director of Digital Innovation, AkzoNobel

What does innovation look like at a 300 year old paint and materials company with 40,000 employees? Massimo Mercuri, Director…

8 years ago

5 point plan for using artificial limitations to improve experience design

Which assumptions have become the static furniture of your brain's design studio? Smartphones, perhaps? When was the last time you…

9 years ago

User story: iPhoning for the first time

Part of MEX User Stories, an ongoing series of tales about digital user experience in the real world. "I'm going to get…

9 years ago

Design Talk 33. Kwame Nyanning, VP, Experience Design, McKinsey

As design grows in strategic influence, how important is language in helping diverse practitioners from different fields collaborate towards an…

9 years ago

Video: Franco Papeschi’s #mexsession on digital craft & sustainability

Franco Papeschi spoke at MEX in May 2011, exploring the theme of sustainability. He talked about what digital craftsmanship might…

10 years ago

User story: all change on the train

It's a grey, chilly morning the week before Christmas. I'm walking through the ticket barriers to board the London train…

10 years ago