customer experience
TagDesign Talk 65. Well travelled; Gavin Edwards, Director of Product Design & Research, Skyscanner
Gavin Edwards directs product design and research for Skyscanner, a travel search platform serving 90 million users a month. He talks to MEX founder Marek Pawlowski about applying research insights at scale, the cultural nuances of users’ travel b…
Design Talk 50. Onika Simon talks troublemaking, user reality checks & delivering innovation under pressure
How does a journey which begins with a degree in philosophy – and a chance conversation with a librarian – lead to a surprise move from Manchester to New York, one of the advertising industry’s foremost fellowship programmes and a career-long inte…
Design Talk 47. Innovating fast and big; Massimo Mercuri, Director of Digital Innovation, AkzoNobel
What does innovation look like at a 300 year old paint and materials company with 40,000 employees? Massimo Mercuri, Director of Digital Innovation at AkzoNobel, sits down for a chat with MEX founder Marek Pawlowski, exploring everything from crea…
5 point plan for using artificial limitations to improve experience design
Which assumptions have become the static furniture of your brain’s design studio?
Smartphones, perhaps? When was the last time you imagined an experience which didn’t involve the presence of a smartphone?
What about a visual interface? How many …
User story: iPhoning for the first time
Part of MEX User Stories, an ongoing series of tales about digital user experience in the real world.
“I’m going to get an iPhone,” she said. “I’ve decided.”
She had spent the previous several minutes confiding the woes of her three year old Sam…
Design Talk 33. Kwame Nyanning, VP, Experience Design, McKinsey
As design grows in strategic influence, how important is language in helping diverse practitioners from different fields collaborate towards an overall goal? Kwame Nyanning, VP of Experience Design at McKinsey, talks to MEX founder Marek Pawlowski…
Video: Franco Papeschi’s #mexsession on digital craft & sustainability
Franco Papeschi spoke at MEX in May 2011, exploring the theme of sustainability. He talked about what digital craftsmanship might mean and how deep understanding of your working materials is essential when trying to create experiences which persua…
User story: all change on the train
It’s a grey, chilly morning the week before Christmas.
I’m walking through the ticket barriers to board the London train at my end-of-the-line station in Norfolk. I’m pressed for time because, once again, I had to help an elderly passenger who …