customer experience

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Gavin Edwards directs product design and research for Skyscanner, a travel search platform serving 90 million users a month. He talks to M..

How does a journey which begins with a degree in philosophy – and a chance conversation with a librarian – lead to a surprise move from Ma..

What does innovation look like at a 300 year old paint and materials company with 40,000 employees? Massimo Mercuri, Director of Digital I..

Which assumptions have become the static furniture of your brain’s design studio?

Smartphones, perhaps? When was the last time you imagin..

Part ofÂ MEX User Stories, an ongoing series of tales about digital user experienceÂ in the real world.

“I’m going to get an iPhone,” she..

As design grows in strategic influence, how important is language in helping diverse practitioners from different fields collaborate towar..

Franco Papeschi spoke at MEX in May 2011, exploring the theme of sustainability. He talked about what digital craftsmanship might mean and..

It’s a grey, chilly morning the week before Christmas.

I’m walking through the ticket barriers to board the London train at my end-of-t..