design thinking
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Consistency and confidence flow from effective design systems
Consistency builds confidence. The introduction of a design system can ensure consistent delivery for complex organisations, as demonstrated in this example created for the United States Environmental Protection Agency (EPA) in 1977 by Chermayeff …
Hidden ingredients and their influence on experience design
An attempt at glass blowing left me thinking about how design properties can remain hidden during manufacture yet go on to define the experience of the finished product.
Encouraged by the visit of a cousin with an interest in craft, I found…
Design Talk 49. Design-led startup; Gil Kahana, co-founder & CEO, ChattyFeet
Gil Kahana is one of a growing number of designers launching their own start-ups. He shares the story with MEX founder Marek Pawlowski, tracing the arc from falling in love with user-centred design at the BBC in the mid-2000s to working agency-sid…
Good talk
Keep talking, I say.
Hosting the MEX podcast gives me an opportunity for in-depth conversations with diverse practitioners from all over the world. Sometimes I know my guests already, but in the 45 episodes we’ve recorded, I’ve never failed to …
Design Talk 44. Co-creation; Maarten Pieters, Head of Co-Creation & People Insights, Philips Lighting
Maarten Pieters talks to MEX founder Marek Pawlowski about his work driving co-creation design activities at Philips Lighting, one of the pioneers of smart home devices like the Hue lighting system. Maarten has also literally written the book – al…
Emojis and designing bond markets
China’s bond market had been limited to domestic Chinese investors until the July 2017 introduction of ‘Bond Connect’, a gateway service based in Hong Kong. This enables investors outside of China to trade bonds on the mainland for the first tim…
Antisocial technology
Terminal C at Newark Airport is home to one of the least sociable deployments of technology I’ve come across. Pairs of vertically mounted iPads bisect almost every table at the cafés, bars and restaurants which line the concourse. The result is a …
Parakeets, problem analysis and the beauty of inconvenience
In his 2014 book Being Mortal, Atul Gawande tells the story of how Dr. Bill Thomas, a medical director at a nursing home in upstate New York, improved the experience of residents by challenging conventional elder care practices. Thomas believed th…