ethnography

User story: the flustered customer and contactless payment

This is a rural community. Queues form in the local store not because there are too many customers, but rather…

11 years ago

User story: Hello Grandma!

The waterside has a magnetic draw. It pulls people down to the quay: young and old, tourists and locals alike.…

11 years ago

Of batteries, startup culture & things which fall on your head

Dan Hill published this wonderful, roaming essay which begins with the expectations of the caricatured, generic product launch and goes…

11 years ago