ethnography

Planning for the intensity of empathy in user research

Part of a new MEX series highlighting compelling case studies which catch our eye.  Follow MEX @mexfeed or by signing-up for the weekly email newsletter. Benjamin Earl…

10 years ago

User story: all change on the train

It's a grey, chilly morning the week before Christmas. I'm walking through the ticket barriers to board the London train…

10 years ago

User story: ’twas the night before Christmas

'Twas the night before Christmas and all throughout the house not a creature was stirring, not even a... Well, it's a…

10 years ago

User story: snap snap snap

Wall Street was already hustling and bustling at 7:30am on the Monday before Thanksgiving. However, amid the desk workers jostling…

10 years ago

User research. What next?

This is part of a series of provocations to fuel discussions at the MEX/16 conference.  Follow @mexfeed for more, join the debate at #mexdesign16 or by posting your comment…

10 years ago

User story: the selfie and the daisies

It was her stillness which caught my attention. She sat on the grass with an almost statue-like absence of motion.…

10 years ago

Imagining the antiquity of the present

Have you been to your bank recently? It's a lovely phrase that. Between the words you can almost smell the…

11 years ago