multi-touchpoint
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Analysing Apple’s Continuity: limited utility today, potential to introduce new experiences
The ability to have calls and texts across Apple devices might offer the most immediate practical utility, but it is the least interesting..
The experience, the whole experience & nothing but the experience
I was walking through my village the other day and spotted this sign taped to the inside of a neighbour’s front door. It read: ‘Parcel co..
Retail user experience & permission to browse
I was early for a meeting and found myself on a London street full of homeware showrooms. I’ll admit my intentions were spurious: this wa..