Pathway #17. Insight
CategoryDesign Talk 52. Amy Daroukakis, Director of Cultural Intelligence, Adjust Your Set; Seeking Reality
Amy Daroukakis has spent her career helping others to see the deeper reality behind users’ lives. Through travel, observation and research she is constantly on the look out for emerging trends. Her work has included time in-house at one of the wor…
Courage and user research
If you believe, as I do, that the most meaningful advances in technology start from extraordinary human insight, is there an argument for more courageous experimentation in user research methods?
Consider that most ubiquitous of questions:
H…
Good UX flows from thorough user research
I’ve begun reading Roger Deakin’s Wildwood. Early on, he describes a series of school trips to Beaulieu in the New Forest, where he and other children observed and documented the flora and fauna of a 3 by 2 mile area. I’m in awe of what his biolog…
How to choose scalable customer experience metrics
Part of a new MEX series highlighting compelling case studies which catch our eye. Follow @mexfeed or by signing-up for the weekly email newsletter.
Our case study of the week is this long-form article from Ericsson’s research team, offering a …
Video: Ben Scott-Robinson’s #mexsession on reimagining digital mapping UX at Ordnance Survey
Seeking a path between the traditions and detail which have defined Ordnance Survey maps and the changing needs of a new generation of users accustomed to digital mapping, Ben Scott-Robinson explains the challenges faced across user research, prot…
Francis Ford Coppola, user research and ‘bioimaged’ vs ‘autobiographical’
About 2 minutes in the interviewer comments: “Your films are not so much autobiographical as bioimaged.”
This is from ‘Blank on Blank‘, a Youtube series which animates old audio interview recor…
Design Talk 27. Alex Genov, Head of UX Research, Zappos
Alex Genov, head of UX Research at Zappos, talks to Marek Pawlowski, founder of MEX, about designing retail experiences, understanding users as people and emerging user research methods. The conversation covers Genov’s early interest in experimen…
Planning for the intensity of empathy in user research
Part of a new MEX series highlighting compelling case studies which catch our eye. Follow MEX @mexfeed or by signing-up for the weekly email newsletter.
Benjamin Earl Evans‘ ‘How to avoid UX burnout‘ is a departure from our recent case study p…