retail
Tag- Interactions
- Opinions, ideas and new thinking
- Pathway #1: Network efficient UX design
- Pathway #2: Multi-screens from a single device
Festive failings reveal cracks in multi-channel retail UX
There was a sense of desperation creeping in. I’d started ignoring those seemingly innocent and yet surprisingly consequential ‘Tick here ..
Design Talk 34. Josh Shabtai of Lowe’s Innovation Labs on retail experience design
With Amazon’s $13.7 billion acquisition of Whole Foods placing a spotlight on the future of retail experience design, MEX founder Marek..
Design Talk 27. Alex Genov, Head of UX Research, Zappos
Alex Genov, head of UX Research at Zappos, talks to Marek Pawlowski, founder of MEX, about designing retail experiences, understanding us..
User story: the flustered customer and contactless payment
This is a rural community. Queues form in the local store not because there are too many customers, but rather because what few customers..
User story: the shattered image
“Oh yeah, that went a long time ago,” the dad said when I asked him about the spider’s web of cracks spreading out from the corner of the ..
The scrappy reality of operators’ customer service
I’ll admit I was surprised and disappointed when she took out a tatty ring bound folder – the kind one might have used to hold one’s schoo..
- Observing
- Opinions, ideas and new thinking
- Pathway #2: Multi-screens from a single device
- Pathway #6: Thinking outside the slate
- Pathway #9: Audible dimension
Experiencing the Apple Watch at retail
The Apple Watch occupied about 20 times more floorspace than the new MacBook when I visited the company’s Regent Street store in April 201..
- Opinions, ideas and new thinking
- Pathway #10: Smart hardware additions
- Pathway #2: Multi-screens from a single device
- Pathway #6: Thinking outside the slate
Moto 360 impressions & thoughts on smartwatches’ poor retail experience
The Moto 360 feels disappointing. The screen is more pixelated than I expected and the materials lack the weight and solidity to suggest q..