Observing

The scrappy reality of operators’ customer service

I'll admit I was surprised and disappointed when she took out a tatty ring bound folder - the kind one…

11 years ago

Experiencing the Apple Watch at retail

The Apple Watch occupied about 20 times more floorspace than the new MacBook when I visited the company's Regent Street…

11 years ago

Understanding why the $17,000 Apple Watch is small fry

Mainstream media, understandably, has made much of the notion some customers may choose to spend $17,000 on an Apple Watch.…

12 years ago

UI lessons from urban design

Which part of this street is the most dangerous for the average pedestrian? The area with the bold, diagonal red…

12 years ago

Connecting via an A4 printed page of explanation

How does one arrive at a situation where connecting to Wifi requires an A4 page of explanation, printed on dead…

12 years ago

The experience, the whole experience & nothing but the experience

I was walking through my village the other day and spotted this sign taped to the inside of a neighbour's…

12 years ago

Retail user experience & permission to browse

I was early for a meeting and found myself on a London street full of homeware showrooms. I'll admit my…

12 years ago

Experiencing advertising on an iPhone in 2012

I opened a Reuters article in Reeder, the RSS browser I use on my iPhone, and found an animated invitation…

14 years ago

Observing vending machines

I've noticed more product vending machines appearing at transport hubs and in shopping centres. Vending machines have traditionally been associated…

14 years ago