Pathway #1: Network efficient UX design

Festive failings reveal cracks in multi-channel retail UX

There was a sense of desperation creeping in. I'd started ignoring those seemingly innocent and yet surprisingly consequential 'Tick here…

9 years ago

How to choose scalable customer experience metrics

Part of a new MEX series highlighting compelling case studies which catch our eye. Follow @mexfeed or by signing-up for the weekly email newsletter. Our case study…

10 years ago

The fabric of connectivity defines the experience

Multi-touchpoint experiences, whereby a number of displays, devices and sensors combine to provide an overall experience greater than the sum…

10 years ago

4 UX inspirations and our process for discovering them

What do ZTE, fabric, network performance and Apple's 3rd party software integrations have in common? These are just a few…

10 years ago

Video: Giles Colborne’s #mexsession on illusions of efficiency in UX

https://vimeo.com/90150761 Giles Colborne's March 2014 talk at MEX challenges preconceived notions about time and efficiency. Drawing on years of experience…

12 years ago

Connecting via an A4 printed page of explanation

How does one arrive at a situation where connecting to Wifi requires an A4 page of explanation, printed on dead…

12 years ago