Opinions, ideas and new thinking
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Retail user experience & permission to browse
I was early for a meeting and found myself on a London street full of homeware showrooms. I’ll admit my intentions were spurious: this was an exercise in killing time and perhaps getting a sense of what passes for ‘hip’ in the world of interiors …
Saying what you mean, meaning what you say
Apple sent me an email today, along with presumably several million other customers. The message I took away from it: I should buy someone an Apple product to enable them to unleash their creativity. It’s the sort of thing you get from every com…
Forcing innovation at Nokia
By virtue of the legal agreements resulting from Microsoft’s acquisition of its devices and services business, Nokia finds itself in an intriguing position. It retains ownership of a valuable consumer brand, but is legally unable to use it in rela…
User story: the Postmistress and her Lumia
It speaks to the modest success of Windows Phone that to see one in the wild still feels rare.
I walked into the local Post Office the other day and, amid the clutter of parcels behind the counter, there it was: a Lumia 925 in grey. It belonge…
Notes on the little ol’ Moto X in the age of big screen flagships
My irrational desire for the 2014 Moto X had a more rational outcome: I acquired a 2013 Moto X.
I’ve always felt the defining feature of the Moto X was the Moto Maker service. Motorola remains unique in the mobile industry in allowing cust…
User story: the pensioner and her sports
The bus goes once in the morning and once in the evening, winding its way through the country lanes to the local market town. From there, you walk across the square, past the War Memorial, and pick up the connecting bus for another hour’s jour…
User story: the tale of two messages
The phone, a silver white iPhone 5S, was pressed to his lips, the earpiece covering his mouth. The eyes above it darted left and right, then quickly down to the screen of the phone as he took it away from his face and glanced at in his lap. Ju…
Whispering to the future – a tale of navigating with Google Now
“Okay Google Now,” I whispered. Nothing. The device stayed silent.
I looked up the street to check whether I was still out of earshot of the lady and child I’d noticed earlier. “Okay Google Now,” I tried again, a little louder, but acutely …