customer experience management
TagDesign Talk 50. Onika Simon talks troublemaking, user reality checks & delivering innovation under pressure
How does a journey which begins with a degree in philosophy – and a chance conversation with a librarian – lead to a surprise move from Manchester to New York, one of the advertising industry’s foremost fellowship programmes and a career-long inte…
How to choose scalable customer experience metrics
Part of a new MEX series highlighting compelling case studies which catch our eye. Follow @mexfeed or by signing-up for the weekly email newsletter.
Our case study of the week is this long-form article from Ericsson’s research team, offering a …