efficiency
TagUser story: the time travelling courier
“I’m really sorry, but it won’t let you sign for another thirty seconds.”
The delivery driver on my doorstep looked apologetically at me, then accusingly at the rugged little plastic computer in his hand. His use of the pronoun ‘it’ spoke volum…
Video: Giles Colborne’s #mexsession on illusions of efficiency in UX
Giles Colborne’s March 2014 talk at MEX challenges preconceived notions about time and efficiency. Drawing on years of experience leading cx partners, the UX agency he founded, Giles’ explores a broad and compelling …